When one thinks of social media for business, the first thought probably is one of messaging. Does this thought leave a lot on the table – primarily on the topic of customer care or service? The Internet is an interactive experience and the response and communication between a business and their customers on social media platforms can do quite a bit to develop positive exposure. Headway Capital‘s infographic explores some useful steps to take full advantage of these type of beneficial interactions online.

Source: Headway Capital

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